Cesar Velazquez

Customer Care Professional & Aspiring IT Support Specialist

Actively seeking part-time customer care opportunities while completing my CompTIA IT Support certification.

Houston, TX 77084 281-492-0651 velazcesar160@gmail.com

Professional Summary

Communicative problem-solver with a strong foundation in high-volume customer care and complex regulatory compliance, having held over 30 state Property & Casualty licenses. Actively studying and training to become an IT Support Specialist, leveraging a lifelong proficiency with PC hardware building, diagnostics, and emerging technologies. Pursuing CompTIA certification to combine exceptional user de-escalation skills with enterprise-level technical troubleshooting.

Core Competencies

Customer & Operations

Active Listening, Conflict De-escalation, High-Volume Call Management, Multi-State Regulatory Compliance, CRM Navigation.

Technical & Hardware

PC Custom Builds & Diagnostics, Hardware Troubleshooting, Tech Systems Research, AI Prompt Engineering, Basic HTML/CSS.

Professional Experience

Customer Service Representative (State Farm Account)

08/2024 – 02/2026

Everise - McGregor, TX (Remote)

  • Managed high-volume inbound inquiries across 48 states, ensuring timely and highly accurate resolutions.
  • Maintained over 30 active Property & Casualty state licenses, strictly adhering to complex regional insurance regulations.
  • Utilized enterprise CRM software to track interactions, process service requests, and enhance overall client satisfaction.

Server & Hospitality Focus

2020 – 2022

Jimmy Changas / Randalls / Popeyes - Houston, TX

  • Thrived in fast-paced environments, managing rapid transactions, inventory, and point-of-sale hardware.
  • Developed strong foundational skills in multitasking, team collaboration, and direct, patient customer communication.

Independent Technical Projects

Workflow Automation & Web Development: Passionate self-taught learner currently exploring AI systems and web technologies. Building logic-based prompt structures and custom single-file web applications to help small businesses automate workflows and capture missed opportunities.

Automation Logic Visualizer

Interactive demonstration of an AI-driven lead generation workflow. (Click "Simulate Workflow" to see the logic in action)

Data Capture

Lead found via Automated Sniper

AI Orchestration

Gemini 1.5 Pro Enrichment

Value Delivery

Zero-Manual CRM Injection

Education & Certifications